Summary
To conclude, the following statements regarding quality, are significant:
- The management of quality is crucial to company survival and merits the personal attention and commitment of executive management.
- The primary responsibility for quality lies with those who perform the work required.
- To enable production teams to accept responsibility for quality output, management must establish systems for control and verification of that output and must educate and train the workforce in the execution of duty (Figure 6).
- The cost of education and training in techniques to achieve quality standards, will be repaid many times over by greater output, less waste, an improved product and higher profits (Figure 7).
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The foregoing factors are not the only attributes influencing quality and success, they are extremely important and play a major role in the success of construction projects, especially in the early stages of project development when an improvement in quality is critical (Figure 8) (Barrett, 1995:11).
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Quality results not only form a set of rules, it results from a team's commitment and drive, utilising sound principles in achieving set goals and vision.
